Kyra is ready
Meet KYRA
Hello. I’m Kyra. IT support that answers itself.
I work inside Microsoft Teams, resolve routine IT issues, and bring in an engineer only when one is genuinely needed.
Kyra replies out loud in her own Azure neural voice once you select “Meet Kyra”. Captions stay visible throughout.
Teams & SlackNative support in the tools people use
Multi-tenantBuilt for managed service providers
PSA connectedContext and outcomes kept in sync
Fully auditedEvery answer and action recorded
01 / Why KYRA
Give people an answer before you give them a ticket number.
Routine support work consumes skilled engineering time and leaves users waiting. KYRA handles the repetitive first line inside the tools people already use, while keeping technicians in control.
When automation is not the right answer, KYRA hands the conversation to a human with the user, history, diagnostics and attempted fixes already attached.
02 / How it works
From request to resolution, without the usual friction.
Understand
KYRA identifies the user, tenant, device and intent from the conversation.
Gather context
Relevant knowledge, policies, service data and previous activity are brought together.
Resolve or route
KYRA gives a guided fix, carries out an approved action, or escalates safely.
Record
The outcome, evidence and full conversation are written back for audit and reporting.
03 / Platform
Serious support automation, not another chatbot.
Designed for service desks that need dependable context, controlled actions and a clean path to a real person.
Multi-tenant by design
Keep customers, knowledge, policies and permissions separated while operating from one managed platform.
Live human handoff
A technician joins the same conversation with every relevant detail already present.
Approval controls
Define which actions KYRA can take, which need approval, and where it must stop.
Knowledge grounded
Responses are shaped by the right customer procedures rather than generic advice.
PSA synchronisation
Keep requests, outcomes, notes and escalation context connected to service operations.
Clear operational evidence
See what KYRA understood, which sources it used, what it tried and why it escalated.
04 / Everyday support
The work that should not be waiting in a queue.
Start with repeatable, high-volume requests and expand only where the evidence supports it.
Password and MFA issues
Identity checks, reset guidance and controlled escalation.
Outlook and Teams
Sign-in loops, profiles, cache issues, audio and meeting problems.
VPN and connectivity
Guided diagnostics with tenant-specific setup and policy context.
Access requests
Capture justification, route approvals and keep the audit trail intact.
Printers and peripherals
Fast checks for common local, driver and connection failures.
Device health
Gather useful diagnostics before a technician spends time on the case.
05 / Live handoff
When KYRA stops, the engineer starts ahead.
No new channel. No repeated explanation. No empty ticket. The technician enters the existing conversation with a structured summary of the problem, environment, evidence and attempted steps.
- Full conversation retained
- Attempted fixes summarised
- User and tenant context attached
- PSA record updated automatically
Support conversationEngineer joined
Handoff summary
Likely area: gateway policy or user assignment
Already tried: credential refresh, profile recreation, MFA check
06 / Pricing
Start with the support work that creates measurable value.
Simple pricing that scales with the clients you support, no per-seat maths, no surprises.
The whole platform, three tenants in
MSP portal & dashboard, the AI support agent, every PSA integration, plus analytics, SLA & incident tracking, with three customer tenants included.
Start with Launch →Scale to every client you run
Add each client tenant beyond the first three for £25 a month. Optional white-label puts KYRA under your own brand for £10 per customer.
Book a working session →Dedicated, contractual, EU-ready
Dedicated Azure deployment, custom integrations, contractual SLA guarantees and EU-region options for larger operations.
Talk to us →07 / Security
Automation with visible limits.
KYRA should make service delivery faster without hiding what happened. Permissions, approvals, tenant boundaries and audit evidence remain part of the product experience.
Tenant isolation
Customer context and knowledge remain separated.
Controlled actions
Define allowed, approval-gated and prohibited operations.
Traceable answers
Retain source, reasoning summary, action and outcome evidence.
Human override
Users and technicians can escalate or take control at any point.
See KYRA in your environment
Let the first support experience feel this simple.
Bring one repeatable ticket type, one customer workflow and the tools your team already uses.